Ops that outpace demand.
ML-driven anomaly detection and forecasting, peak-season readiness for 30M+ taxpayers, with the friction found and fixed before the surge arrives.
See the surge before it arrives.
Production ML watching the operation in real time, demand forecast ahead, anomalies flagged as they form, and the friction that drives call volume identified and removed.
Forecasting & capacity
Demand models trained on the operation's own history, peak-season load projected weeks out, so capacity is scheduled before the surge, not during it.
Anomaly detection
ML watching live telemetry for the pattern that doesn't belong, flagged, triaged, and in front of an operator while it's still a curiosity, not an outage.
Operational optimization
The 11 user flows where friction drives call volume, found in the data, measured, redesigned, and verified against the next season's numbers.
From telemetry to readiness.
Instrument
Every flow that matters emits telemetry, traffic, task success, and friction signals flowing into governed pipelines from day one.
Forecast
Models project demand over the operating horizon, the peak has a date, a size, and a confidence band before it has a headline.
Detect
Anomaly detection runs against the live stream, deviations from forecast are flagged and triaged in minutes, not discovered in the morning report.
Optimize
After the season, the models tell you where the friction was, flows are redesigned and next year's peak lands on a smoother system.
Filing season is a schedule, not a scramble.
For a Treasury program we run analytics feeding 100,000+ daily visitors to the agency website on secured Databricks, and peak filing season is rehearsed against the forecast weeks before day one. Readiness is a checklist that closes.
Tools we deliver with.
Built for the mission in front of you.
Software, data, AI, and cybersecurity built around the outcomes your team owns.
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